Decision-making process limited by available information, cognitive constraints, and time.
It is a concept that suggests individuals make decisions based on the information they have available, their cognitive limitations, and the finite amount of time they have to make the decision. This often results in a decision that may not necessarily be the optimal one, but is satisfactory given the circumstances.
One way to use Bounded Rationality to increase conversions, retention, and engagement for a tech startup is by simplifying choices for users. As per the principle of Bounded Rationality, individuals are limited by the information they have, the cognitive limitations of their minds, and the time available to make decisions. Therefore, by reducing the number of choices or options, a tech startup can help users make quick and easy decisions, thereby increasing conversions. For example, instead of offering ten different subscription plans, a startup could offer just three - basic, premium, and enterprise - making it easier for the potential customers to decide and convert.
Bounded Rationality can be utilized to increase engagement by setting defaults. Most users tend to stick with default settings due to cognitive limitations and time constraints. Therefore, a tech startup can set defaults that promote engagement. For example, a social media app could set the default privacy setting to public, encouraging users to share and engage more. Similarly, a content platform could set the default content preference to popular topics, thereby increasing the likelihood of user engagement.
Offering personalized recommendations is another way to use Bounded Rationality for increasing conversions and retention. Since users are limited by the amount of information they can process, personalized recommendations can help them make decisions faster. For example, a tech startup like an e-commerce platform can use user data to recommend products that are likely to interest the user, thereby increasing the chances of conversion. Similarly, a streaming platform could recommend shows based on a user's viewing history, increasing the likelihood of retention.
Bounded Rationality can be used to create a sense of urgency, thus increasing conversions. As users are influenced by the time available to make decisions, limited-time offers or discounts can push them to make quick purchase decisions. For instance, an online retail startup can offer flash sales or time-bound discounts, prompting users to buy immediately.
Applying Bounded Rationality to user interface design can increase user engagement and retention. Since users are limited by their cognitive abilities, a simple and intuitive user interface can lower cognitive load, making it easier for users to interact with the platform. For instance, a tech startup like a digital banking app can simplify its interface, making it easier for users to perform tasks like transferring money or checking balance, thereby increasing engagement and retention.
Bounded Rationality can also be used to increase conversions by providing social proof. Users often rely on the opinions and actions of others when making decisions, particularly when they have limited information. Therefore, a tech startup can display user reviews, ratings, or the number of users, to provide social proof and increase trust, thereby increasing conversions. For example, an online course provider could display the number of students enrolled or positive student reviews to encourage new users to sign up.
Decoding the Why explores how high growth companies can integrate the power of behavioral science to unlock product & go-to-market strategies.
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